BCA Professional’s Role with Clients

Patient’s rights and responsibilities
Fees for services
Co-payments
Benefit plan coverage
Procedures to follow for clinical emergencies
Scope of confidentiality
Treatment options
Communications with Primary Care Physicians, Psychiatrists, or other relevant health care providers.

The right to be treated with dignity and respect
The right to fair treatment regardless of race, religion, gender, ethnicity, age, or disability
The right to confidentiality in their treatment
The right to information about their treatment and easily understood descriptions of their condition
The right to know about alternative treatment choices
The right to know about their insurance restrictions, benefits, and conditions
The right to information about their treating professional and about BCA
The right to share in the formation of their treatment planning
The right to know about the complaint, grievance, and appeal process at BCA and with their insurance carrier.

Patient’s Responsibilities

Gives BCA professional staff all of the information they need to provide the most effective service
Let the staff know when treatment is no longer effective
Follow the treatment plan as defined by the BCA professional and the client
Follow the medication plan as outlined by the consulting physician
Treat those giving them care with dignity and respect
Keep their appointments and when necessary to miss an appointment, contact the office to cancel the appointment at least 24 hours in advance

For emergencies call 911 or visit your nearest hospital

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Mon. 8am-8pm

Tues. 8am -8pm

Wed. 8am-8pm

Thur. 8am-8pm

Fri. 8am-3:30pm