BCA Professional's Role with Clients

Information Provided at Intake

At intake, clients are notified and educated by the office staff and professional therapists regarding treatment procedures and client rights. The information that is provided includes:

  • Patient’s rights and responsibilities
  • Fees for services
  • Co-payments
  • Benefit plan coverage
  • Procedures to follow for clinical emergencies
  • Scope of confidentiality
  • Treatment options
  • Communications with Primary Care Physicians, Psychiatrists, or other relevant health care providers.

BCA guidelines for effective counseling practice include:

  • Accessibility of services to clients in a timely fashion
  • Treating life-threatening cases immediately
  • Treating urgent cases within 48 hours
  • Treating routine cases within 5 to 7 business days
  • Disseminating relevant clinical information to clients.

Patients’ Rights

In an attempt to offer the most effective services to individuals, couples, and families, BCA believes in the following
Patient Rights:

  • The right to be treated with dignity and respect
  • The right to fair treatment regardless of race, religion, gender, ethnicity, age, or disability
  • The right to confidentiality in their treatment
  • The right to information about their treatment and easily understood descriptions of their condition
  • The right to know about alternative treatment choices
  • The right to know about their insurance restrictions, benefits, and conditions
  • The right to information about their treating professional and about BCA
  • The right to share in the formation of their treatment planning
  • The right to know about the complaint, grievance, and appeal process at BCA and with their insurance carrier.

Patient’s Responsibilities

As with the expectations of responsible behavior with BCA professionals, patients are also expected to:

  • Gives BCA professional staff all of the information they need to provide the most effective service
  • Let the staff know when treatment is no longer effective
  • Follow the treatment plan as defined by the BCA professional and the client
  • Follow the medication plan as outlined by the consulting physician
  • Treat those giving them care with dignity and respect
  • Keep their appointments and when necessary to miss an appointment, contact the office to cancel the appointment at least 24 hours in advance.